Terms of service

1. The agreement

By using HeyLine you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so, and “you” means that business.

2. What the service does

HeyLine answers inbound telephone calls and text messages for your business using an automated voice assistant, following a script we write with you. Depending on your setup it can book appointments, capture lead details, answer questions from information you supply, escalate calls to you, and produce transcripts and summaries.

HeyLine is a communications tool. It is not an emergency service, a medical service, a legal service, or a financial adviser, and it must not be presented to callers as any of those.

3. The beta

The private beta is free, requires no payment card, and has no minimum term. In exchange we ask for honest feedback and for permission to review your transcripts with you so we can improve your script and the product.

Beta software changes often and may have faults. We may add, change or remove features, and there may be interruptions. We will give you reasonable notice of anything that materially affects how your line answers.

When the beta ends we will tell you the price before charging anything. Beta members keep the founding rate for as long as they remain a customer. If you do not want to continue, you can leave with no charge.

4. Your responsibilities

You are responsible for the accuracy of what you tell us — your prices, hours, services and rules. HeyLine repeats what you give it, so a wrong price in the script becomes a wrong price on the call.

You are responsible for how your line is presented to your own customers, including any recording notice required where you and they are located.

You must not use HeyLine to make outbound marketing calls, to mislead callers about who they are dealing with, to break telemarketing or recording laws, or to handle information the script was not designed for.

You must keep your account credentials secure and tell us promptly if you think someone else has access.

5. Our responsibilities

We will build your script with you, run your line, and tell you when something breaks.

We will not sell your data or your callers' data, and we will delete it on request as described in the privacy policy.

We aim for the service to be available continuously, but during the beta we do not offer a contractual uptime guarantee.

6. Ownership

You own your data: your business information, your call recordings, transcripts and summaries, and your customer details. You can export them at any time.

We own HeyLine — the software, the models and tooling we build, the brand, and the scripts as software artefacts. You get a licence to use the service, not the underlying product.

Feedback you give us is something we may use freely to improve the product, without obligation to you. If we want to quote you publicly, we will ask first.

7. Third-party services

HeyLine connects to tools you choose — calendars, CRMs, telephony. Those services have their own terms, and we are not responsible for their availability or their handling of your data once it reaches them at your instruction.

8. Limits of liability

HeyLine will sometimes get a call wrong. It may mishear, deflect a question it should have answered, or fail during an outage. You should not rely on it as the only route for anything urgent or safety-critical.

To the extent the law allows, we are not liable for indirect or consequential losses — including lost profits, lost bookings or lost goodwill — arising from your use of the service. During the free beta, where you pay us nothing, our total liability is limited to the greater of $100 or the amount you have paid us in the previous twelve months.

Nothing in these terms excludes liability that cannot be excluded by law.

9. Suspension and termination

You can stop using HeyLine at any time, with no notice. We switch the forwarding off and your number behaves as it did before.

We may suspend or end an account that breaks these terms, puts callers at risk, or exposes us to legal liability. Where we reasonably can, we will warn you first and give you a chance to fix it.

On termination we delete your data as described in the privacy policy.

10. Changes to these terms

If we change these terms materially we will email account holders at least 14 days before the change takes effect. Continuing to use HeyLine after that means you accept the new terms.

11. Governing law

These terms are governed by the laws of the State of Florida, and any dispute will be heard in the state or federal courts located there — unless your own counsel negotiates otherwise before you sign up.

Questions

Write to hi@heyline.io and a person will answer. If you want something in writing before joining the beta, ask — we'd rather answer it up front.