Terms of Service

Acceptance of Terms

By accessing or using HeyLine's services — including our website, AI call answering, and SMS auto-reply platform — you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, you may not use our services. These Terms constitute a legally binding agreement between you and HeyLine, Inc.

Description of Services

HeyLine provides AI-powered communication services for small and medium-sized businesses, including but not limited to: automated call answering, SMS response automation, lead qualification, appointment scheduling, and call transcription. Services are provided on a subscription or beta access basis as described in your service agreement.

Beta Program Terms

• Beta access is provided free of charge during the beta period. HeyLine reserves the right to modify, limit, or terminate beta access at any time without notice.
• Beta users acknowledge that the service may contain bugs, errors, or incomplete features. HeyLine is not liable for any issues arising from beta use.
• Feedback provided during the beta program may be used by HeyLine to improve its services without compensation to you.
• Beta access does not guarantee continued free access after the beta period ends. Pricing will be communicated in advance of any transition.

Acceptable Use

• You may only use HeyLine for lawful business communication purposes.
• You may not use HeyLine to engage in spam, harassment, deception, or any unlawful communication.
• You are responsible for ensuring your use of HeyLine complies with applicable telecommunications laws, including the TCPA (Telephone Consumer Protection Act) and the CAN-SPAM Act.
• You may not attempt to reverse-engineer, copy, or replicate any part of HeyLine's AI systems or infrastructure.
• You may not resell, sublicense, or provide access to HeyLine's services to third parties without written permission.

Your Responsibilities

• You are responsible for the accuracy of the business information you provide to configure your AI assistant.
• You are responsible for ensuring that your customers are aware that communications may be handled by an AI system, where required by applicable law.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must promptly notify HeyLine of any unauthorized use of your account.

Intellectual Property

All content, software, designs, and technology on the HeyLine platform are the intellectual property of HeyLine, Inc. and are protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the service for your business purposes only. You retain ownership of your business data and content.

Limitation of Liability

To the fullest extent permitted by law, HeyLine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities, arising from your use of or inability to use our services. HeyLine's total liability shall not exceed the amount paid by you for the services in the twelve months preceding the claim.

Disclaimers

HeyLine's services are provided 'as is' and 'as available' without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that the AI will achieve any particular outcome. AI-generated responses may occasionally be inaccurate — you are responsible for reviewing and acting on the information provided.

Termination

Either party may terminate the service agreement at any time. HeyLine may suspend or terminate your access immediately if you violate these Terms or engage in conduct that is harmful to HeyLine or other users. Upon termination, your right to use the service ceases immediately. Data deletion will follow our Privacy Policy.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Florida.

Changes to Terms

HeyLine reserves the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a prominent notice on our website. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

Contact

For questions about these Terms, please contact us at hi@heyline.io.