You can't answer the phone with your hands inside a wall.
Plumbers, electricians, HVAC, roofers, cleaners, landscapers. The call that pays for your week comes in while you're under a sink — and the homeowner calls three more numbers before you're free.
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of home-service calls come in outside 9-to-5, when nobody is at a desk.
the size of a single re-pipe or panel job that goes to whoever picked up first.
the number most emergency callers reach before someone answers the phone.
how long HeyLine takes to pick up, every hour of every day.
Forty-seven seconds from ring to dispatch.
Nobody at Rivera Plumbing touched a phone.
Tuesday, from the first ring to the last.
A landlord with a burst pipe. HeyLine takes the address, flags it as emergency and texts your cell.
One quote request, one “is the tech on his way?”. Both answered simultaneously, neither waited.
Caller asks what a water-heater swap costs. It quotes your published range and books the estimate.
A permit question outside the script. It says so, takes details, and sends you a summary to call back.
Homeowner texts your business number asking for weekend availability. Replied in nine seconds.
The call from the transcript above. Booked, dispatched and quoted before you got home.
Two routine calls take messages instead of voicemail. Both appear in your morning summary.
Trained on how trades actually talk.
Your call-out fee, your service radius, your emergency rules, your crew's capacity. We write it during onboarding and tune it after your first week of real calls.
Emergency triage
Separates “water everywhere” from “can you come Tuesday” and escalates only what's urgent.
Call-out fees
Quotes your visit fee, diagnostic charge and any weekend premium — never invents a parts price.
Service radius
Checks the address against your area and politely refers out anything too far.
Crew capacity
Offers real slots based on who's free, so you don't get double-booked across two vans.
Access notes
Gate codes, dogs, parking, which unit — captured so the tech isn't guessing.
Inbound texts
Answers SMS to your business number in the same voice, with the same information.
Warm transfer
When a caller insists on a human, it rings your cell and hands over with context.
Written summary
Every call ends up as a transcript and a two-line summary in your inbox.
Call it from the truck. Talk to it like a homeowner would.
Two minutes on the demo line tells you more than any deck. Then say you want beta access — a human calls you back within 24 hours.