Everything between the first ring and the confirmed job.
HeyLine isn't a phone tree with a nicer voice. It answers, it decides, it books, and it writes down what happened — then it tells you in two lines.
to answer, any hour
of calls fully resolved
including holidays
calls at the same time
It answers the phone like your best front-desk day
Answers in 1.2 seconds
No rings, no hold music, no “press one”. It picks up before a caller has time to reconsider.
Unlimited simultaneous calls
Four people calling at once all get answered. A human front desk can take one.
A natural voice, not a phone tree
Callers talk normally and interrupt normally. It handles both without restarting the script.
Never claims to be human
It answers as your front desk and says it's an assistant when asked. No fake names.
It replies to texts from your own business number
SMS auto-reply
Inbound texts get the same answers as callers, in the same voice, within seconds.
Keeps the thread
It remembers what was said earlier in the conversation instead of starting over each message.
Confirmations and reminders
Bookings, addresses, forms and policies go out by text so nothing depends on memory.
It fills your calendar during the call, not after
Real availability
It reads your actual calendar, so the slot it offers is a slot that exists.
Service-aware durations
A 90-minute groom books 90 minutes. A quick check books a quick check.
Per-staff routing
Books with the right stylist, tech, agent or provider — not just the next free hour.
Reschedules and cancellations
Handles the moves too, with your policy read out loud on the call.
Every conversation, written down and searchable
Full transcripts
Word for word, timestamped, kept in your dashboard.
Two-line summaries
Who called, what they wanted, what happened. That's usually all you need.
Structured capture
Name, number, address, vehicle, party size, intent — whatever your trade needs, as fields.
Export whenever
Your data leaves with you, in a normal file, any time you ask.
You only get interrupted when it matters
Text and email summaries
A digest after each call, and a morning roll-up of anything that came in overnight.
Emergency escalation
Your rules decide what rings your mobile mid-job. Everything else waits.
Warm transfer
When a caller insists on a person, it rings you and hands over with context attached.
Honest deflection
When it doesn't know, it says so, takes details, and flags the call for you.
It writes into the tools you already open
Calendars
Google Calendar, Outlook and Calendly today; others on request.
CRMs
HubSpot and Salesforce, with the transcript attached to the contact.
Zapier and webhooks
For whatever else your shop runs on.
Your existing number
Keep it. We forward what you don't answer — nothing changes for saved contacts.
Reading a feature list is nothing like being the caller.
Ring the demo line and try to break it. Then tell it you want beta access.