Privacy policy

1. Who we are

HeyLine is the service described at heyline.io, operated by the HeyLine team. Where this page says “we”, it means HeyLine. Where it says “you”, it means the business that uses HeyLine. Where it says “caller”, it means a person who telephones or texts that business.

2. What we collect

From the business, during onboarding and use:

• Contact details — name, business name, email, phone number, city.
• Business information you give us for the script — services, prices, hours, service area, escalation rules.
• Account and billing records, where a paid plan applies.
• Product usage — when you log in, what you open.

From callers, when HeyLine answers a call or a text on your behalf:

• The phone number the call or message came from.
• Audio of the call, where recording is enabled and permitted.
• A written transcript and a short summary of the conversation.
• Details the caller volunteers so the request can be handled — name, address, appointment time, vehicle, party size, reason for the call.

We do not ask callers for payment card numbers, government identifiers, or clinical information, and the scripts are written to avoid collecting them.

3. Why we use it

To answer calls and texts, book appointments, and pass the results to you.

To write and improve your script — including reviewing real transcripts with you, which is the core of the beta.

To keep the service working: diagnosing faults, preventing abuse, and measuring answer and resolution rates.

To contact you about your account and, if you have asked, about the product.

We do not sell your data or caller data. We do not use it to target advertising, and we do not share it with data brokers.

4. Call recording and notice

Recording rules differ by state, and some require every party to consent. During onboarding we set your script to include the notice your situation requires, and you can choose to run with transcripts only and no audio retained.

You are the party with the relationship to your callers, so you decide what notice is given. We will tell you what we understand the requirements to be, but you should confirm them with your own counsel.

5. Who we share it with

Service providers who make the product work — telephony carriers, speech and language model providers, hosting, email and text delivery, and error monitoring. They act on our instructions and may not use your data for their own purposes.

Tools you connect yourself — your calendar, your CRM — which receive the bookings and leads you asked us to write into them.

Where the law requires it, or to protect someone's safety or our legal rights.

If HeyLine is ever acquired or merged, your data may transfer as part of that transaction; we would tell you before it did.

6. How long we keep it

Transcripts, summaries and recordings stay available in your dashboard while your account is open. When you close your account we delete them within 30 days, except where we must keep records for legal or accounting reasons.

You can delete individual calls at any time, and you can ask us to delete everything at once. That deletion is permanent — we cannot recover it afterwards.

7. Your rights

You can ask us for a copy of your data, ask us to correct it, ask us to delete it, or object to a particular use. Email hi@heyline.io and we will act within 30 days.

Depending on where you live, you may have additional rights under state privacy laws — including the right not to be discriminated against for exercising them. We do not sell personal information, so there is nothing to opt out of on that front.

If a caller asks you to delete their information, forward the request to us and we will remove it from your account.

8. Security

Data is encrypted in transit and at rest, access inside our team is limited to the people who need it to run your account, and access to transcripts is logged.

No system is perfect. If a breach affects your data we will tell you promptly and explain what happened and what we are doing about it.

9. Children

HeyLine is a business tool and is not directed to children. We do not knowingly collect information from anyone under 13, and we delete it if we discover it.

10. Changes to this policy

If we change how we handle data in a way that affects you, we will update this page and email account holders before the change takes effect.

Questions

Write to hi@heyline.io and a person will answer. If you want something in writing before joining the beta, ask — we'd rather answer it up front.