Privacy Policy

Overview

HeyLine, Inc. ('HeyLine', 'we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered communication services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

Information We Collect

• Personal identification information: first name, email address, phone number, and company name provided when requesting beta access or using our services.
• Business information: your business type, operating hours, services offered, and pricing details that you share with us to configure your AI assistant.
• Call and message data: transcripts and summaries of calls and SMS conversations handled by HeyLine on behalf of your business.
• Usage data: information about how you interact with our platform, including log data, IP addresses, browser type, and pages visited.
• Device information: information about the device you use to access our services.

How We Use Your Information

• To provide, operate, and improve our AI-powered communication services.
• To configure and personalize your HeyLine AI assistant based on your business information.
• To communicate with you about your account, updates, and service-related announcements.
• To send you information about the beta program, onboarding, and new features (you may opt out at any time).
• To analyze usage patterns and improve the performance and accuracy of our AI systems.
• To comply with legal obligations and enforce our Terms of Service.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform (such as cloud infrastructure and analytics providers), under strict confidentiality agreements. We may disclose information if required by law or in response to valid legal process.

Call and Message Data

HeyLine processes calls and SMS messages on behalf of your business. Call transcripts and conversation summaries are stored securely and are accessible only to you and authorized HeyLine personnel. We do not use the content of customer conversations for advertising purposes. Conversation data is retained for up to 90 days unless you request earlier deletion.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable means.

Your Rights (CCPA & GDPR)

• Right to access: you may request a copy of the personal data we hold about you.
• Right to correction: you may request that we correct inaccurate or incomplete information.
• Right to deletion: you may request that we delete your personal information, subject to certain exceptions.
• Right to opt-out: California residents may opt out of the sale of personal information (we do not sell personal data).
• Right to data portability: you may request your data in a structured, machine-readable format.
• To exercise any of these rights, contact us at hi@heyline.io.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will delete your data within 30 days, except where retention is required by law.

Children's Privacy

HeyLine is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the 'Last updated' date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hi@heyline.io or write to: HeyLine, Inc., United States.