Straight answers, grouped by what you're actually asking.

One 20-minute conversation with us, then about three days. We write the script, tune the voice and connect your calendar. You approve a test call before anything goes live.

No. You keep your number. We forward the calls you don't pick up to HeyLine, so nothing changes for customers who already have you saved.

Your services and prices, your hours, your service area, what counts as an emergency, who to ring when it matters, and anything the AI must never say. Twenty minutes covers it.

Any time, and we do it for you. Most owners send a note after the first week — “it should also mention X” — and we add it the same day.

It answers as your front desk and never invents a human name. If a caller asks, it says it's an assistant. Most people get their answer and book without asking.

It says so plainly, takes the details, and flags the call. You get a text with what was asked so you can call back — and the answer goes into your script.

Yes. Anyone who asks gets a warm transfer to your mobile with context attached, or a message taken if you're unreachable.

Both get answered. There is no queue and no hold music — that's the main thing a single receptionist can't do.

Yes. Inbound SMS to your business number gets the same answers in the same voice, and it keeps the thread instead of restarting.

Google Calendar, Outlook and Calendly today, with others on request. It checks real availability during the call, so there's no double-booking.

HubSpot and Salesforce today, with the transcript attached to the contact. Anything else can usually go through Zapier or a webhook.

Plenty of the beta cohort run on paper. You still get every booking and lead by text and email — the calendar link is optional.

Yes. No card, no contract, cancel whenever. We're onboarding a small cohort by hand because we want the feedback more than the money right now.

We tell you the rate before anything is charged, and beta members keep the founding price for as long as they stay.

Not during the beta. If your volume turns out to be unusual we'll talk to you about it rather than surprise you with an invoice.

Any time, with no notice. We switch the forwarding off and your number behaves exactly as it did before.

You do. They live in your dashboard, you can export them whenever you want, and we delete everything permanently on request.

No. We don't sell or share your call data, and we don't use it to advertise to you or anyone else.

Where your state requires a notice, the script includes one. Recording rules vary by state, so we set this with you during onboarding.

Clinics and law firms get hard boundaries written in — no clinical advice, no legal advice — and we recommend reviewing the script with your own compliance requirements before going live.