Cookie & Data Policy

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, understand how you use it, and improve your experience. HeyLine uses cookies and similar tracking technologies on our website and platform.

Types of Cookies We Use

• Essential cookies: required for the website to function properly. These cannot be disabled. Examples include session cookies that keep you logged in.
• Analytics cookies: help us understand how visitors interact with our site (e.g., pages visited, time on site). We use this data in aggregate form to improve the experience.
• Preference cookies: remember your settings and preferences for future visits.
• Marketing cookies: used to track visitors across websites to display relevant advertising. HeyLine uses these sparingly and only with your consent.

Third-Party Services

• Google Analytics: we use Google Analytics to understand website usage. Google may set its own cookies. You can opt out at tools.google.com/dlpage/gaoptout.
• Vercel Analytics: we use Vercel's analytics platform for performance monitoring.
• We do not allow third-party advertisers to place cookies on our site without your explicit consent.

How to Control Cookies

• Browser settings: most browsers allow you to block or delete cookies through their settings menu.
• Opt-out tools: for analytics cookies, you can use browser opt-out tools provided by services like Google Analytics.
• Cookie banner: when you first visit our site, you may see a cookie consent banner where you can manage your preferences.
• Please note: disabling essential cookies may affect the functionality of our services.

Data We Collect Through the Platform

• Account data: name, email, phone, and company information provided at registration.
• Call data: audio recordings (where legally required and disclosed), call transcripts, and conversation summaries.
• SMS data: content of text messages sent to and from your HeyLine number.
• Configuration data: your business settings, AI instructions, and customization preferences.
• Analytics data: usage patterns, feature engagement, and performance metrics to improve the service.

Data Storage and Security

All data is stored on secure cloud infrastructure in the United States. We use industry-standard encryption (TLS in transit, AES-256 at rest). Access to sensitive data is restricted to authorized personnel only. We conduct regular security reviews and follow responsible disclosure practices.

Data Sharing

We do not sell your data. We share data only with: (1) service providers necessary to operate HeyLine (e.g., telephony providers, cloud infrastructure), bound by data processing agreements; (2) legal authorities when required by law. All third-party providers are vetted for compliance with applicable data protection standards.

Retention and Deletion

• Account data: retained while your account is active and for 30 days after deletion.
• Call transcripts and SMS data: retained for 90 days by default. You may request earlier deletion.
• Analytics data: retained in aggregate, anonymized form indefinitely.
• To request data deletion, email hi@heyline.io with the subject 'Data Deletion Request'.

Do Not Track

Some browsers offer a 'Do Not Track' (DNT) signal. Our website currently does not respond to DNT signals. We are working to implement this feature in a future update.

Updates to This Policy

We may update this Cookie & Data Policy periodically. We will notify you of significant changes via email or a notice on our website. The 'Last updated' date at the top of this page reflects the most recent revision.

Contact

For questions about our cookie and data practices, contact us at hi@heyline.io.